10.12.20 – WORLAND AND DUBIOS OFFICES TO OPEN BY APPOINTMENT
Starting 10.12.20, our offices in Worland and Dubois are open by appointment. To schedule an appointment, please call 800.647.9841 for Worland, and 800.877.7699 for Dubois.
While in the office: please wear a mask, observe social distancing protocols and don’t come in if you are experience symptoms of Covid-19.
Our Forsyth and Sheridan offices will remain closed to outside traffic at this time.
5.5.20 – #WYOMINGSTRONG, KEEPING OUR COMMUNITIES CONNECTED
Wyoming Business Report has created a web page dedicated to sharing positive news and messages from around the state of Wyoming. You can see the whole page here.
We submitted a story about the Range Companies and how we’ve kept our health care experts, educators and students connected during this time. You can see that story here.
3.31.20 – RANGE COMPANIES OFFERS FREE INTERNET TO STUDENTS
As part of our continued response to the COVID-19 pandemic, the Range Companies – Range Telephone Cooperative, Inc., RT Communications, Inc., and Dubois Telephone Exchange, Inc. – are coordinating with school districts in their subscriber areas to identify students that have a need for internet service in order to continue their education at home.
The Range Companies are providing free installation and internet service to K-12 and college students through June 12th, 2020.
3.25.20 – RANGE COMPANIES, FCC, PLEDGE TO KEEP AMERICA CONNECTED
In response to the COVID-19 pandemic, and the challenges that many Americans will face in the coming months, FCC Chairman Ajit Pai recently announced the Keep Americans Connected Initiative. This ensures that Americans do not lose their broadband or telephone connectivity as a result of these exceptional circumstances, Pai specifically asked broadband and telephone service providers, and trade associations, to take the Pledge. The Range Companies – Range Telephone Cooperative, Inc., RT Communications, Inc., Dubois Telephone Exchange, Inc. and Advanced Communications Technology, Inc. – are proud to be among those service providers who have pledged to Keep Americans Connected.
3.19.20 – RANGE POSTPONES ANNUAL MEMBERSHIP MEETING
Range Telephone Cooperative, Inc. has postponed its 67th Annual Meeting of the Members, which was scheduled to be in Sheridan, Wyoming on Wednesday, May 6, 2020.
The annual meeting is being postponed due to the recommendations which have been made by the Centers for Disease Control and Prevention regarding gatherings of 10 or more people. The Annual meeting has been postponed until such time as the Centers for Disease Control and Prevention, the State of Montana, and the State of Wyoming have changed their recommendations regarding events and group gatherings.
Range’s Bylaws allow the Cooperative to continue its business and that failure to hold the Annual Meeting at the designated time will not cause a forfeiture or dissolution of the Cooperative based on the language in Article III, Section 1 of the Cooperative Bylaws. Furthermore, Article IV, Section 2 and Article VI, Section 2 allow the current directors and officers to continue their current positions until their successors have been elected and qualified.
“We want to assure our members that the Board of Trustees, management, and the staff of the Range Companies will continue to provide services to its Members and customers through this uncertain time,” said Rob Johnstone, Range’s CEO. “The Annual Membership Meeting will be rescheduled as soon as reasonably possible following the lifting of the COVID-19 restrictions, but until such time, the Range Companies will continue to provide services to its Members and customers.”
3.18.20 – OFFICE ANNOUNCEMENT
In an effort to heed the advice of the Center for Disease Control (CDC) and implement “Social Distancing” regarding the Coronavirus Pandemic, ACT is closing its office doors to the public until March 31st.
Please use the Drop Box at the bottom of the stairs. If you are entering to apply for service, please call us at 673-0910 and we will get in touch with you. All our services can be applied for with a phone call to one of our Customer Service Representatives.
If you are a service delivery person, please knock on the door loudly or call 673-0910 and someone will meet you. If this is an emergency, please call 911.
Thank you for your understanding and cooperation during this unprecedented time.
3.16.20 – LETTER TO CUSTOMERS
To Our Customers,
The safety and well-being of the communities we serve, and our employees is of utmost importance. As part of our commitment, we wanted to take a moment to share our current stance and practice as it relates to the Coronavirus (COVID-19) outbreak.
In short, we are monitoring the situation closely, reviewing our current practices and adjusting our course of business based on current State and Federal recommendation.
Most of the work we do to provide you services can be done with little or no face to face contact. Please keep the following in mind:
- Most service troubles can be addressed remotely. Please continue to call us at 888.304.8889 and let us help you resolve the issues.
- Many office visits can be eliminated by a phone call to 888.304.8889.
- Payments can be done securely and electronically by phone at 888.304.8889 or by visiting https://www.actaccess.net/support/payment-options/. Sheridan area customers may also drop payments in our drop box in the front of our office.
- We cannot send a technician to a location where anyone has a contagious illness. When you call in for a service issue, we will ask you if everyone at the location is healthy before we dispatch.
- Appointments for new services or additions are scheduled days/weeks in advance. If you develop a contagious illness near the date of the appointment, we ask that you contact us to reschedule the appointment, so we are not exposing our technicians or contributing to the spread of the illness.
We are committed to keeping you up to date as developments arise. While we always regret missed opportunities to visit with you in person, your safety, along with our employees’ safety, is our utmost priority.