If you are connecting an Arlo camera directly to a Wi-Fi router—without an Arlo SmartHub or Base Station—you must connect your mobile device to your router’s 2.4 GHz band during the setup process. Many routers broadcast Wi-Fi networks in both 2.4 GHz and 5 GHz bands. Your Arlo device directly connects to a 2.4 GHz Wi-Fi network. This means that you must first connect your mobile device to your 2.4 GHz Wi-Fi network, then connect your Arlo device to that same 2.4 GHz Wi-Fi network during the setup process in the Arlo Secure app.

Note: The Arlo Video Doorbell, Pro 3 Floodlight Camera, can connect directly to a 2.4 GHz Wi-Fi network.

Find your 2.4 GHz Wi-Fi network

When connecting your mobile device and Arlo device to a Wi-Fi network, ensure that you select the SSID that indicates it is a 2.4 GHz network. This is typically indicated by a 2, 2.4, or 2G at the end of the SSID.

If you have both 2.4 GHz and 5 GHz Wi-Fi networks:

• Your 4 GHz network name or SSID might have a 2, 2.4, or 2G at the end.
• Your 5 GHz network name or SSID might have a 5 or 5G at the

Some Wi-Fi routers have only one Wi-Fi network name that is used for both 2.4 GHz and 5 GHz Wi-Fi bands. If you’re having trouble connecting and your Wi-Fi network name doesn’t indicate whether it’s 2.4 GHz or 5 GHz.

Connect to your 2.4 GHz network

To connect your iOS (Apple) device to a 2.4 GHz network:

1. Unlock your device and open
2. Tap Wi-Fi, near the top of the list of settings
3. Turn on Wi-Fi by tapping the switch next to Wi-Fi at the Note: Wi-Fi is enabled when the Wi-Fi button is green.
4. Select a 2.4 GHz Wi-Fi network.
   This is commonly indicated by a 2, 2.4, or 2G at the end of the network name or SSID.
5. If prompted, enter the password for the
   When you are connected to the Wi-Fi network, a blue checkmark appears to the left of the network name.

To connect your Android device to a 2.4 GHz network:

1. Unlock your device and tap the Settings
2. Tap Network & Internet > Wi-
3. Enable Wi-Fi by tapping Use Wi-Fi at the
4. Select a 2.4 GHz Wi-Fi
   This is commonly indicated by a 2, 2.4, or 2G at the end of the network name or SSID.
5. If prompted, enter the password for the
   When your device is connected to the Wi-Fi network, the word Connected appears under the network name.