Resource Library

Billing and Payment

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We have several different options to pay your bill. We’ve laid them all out here.

Mail option

You will still mail payments to your regional office.

E-Bill

We offer E-Bill which allows the customer to view and pay your bill online by credit or debit card. Sign up is free, for more information visit the Payment Options section on our Support page.

Call in

Credit/debit card transactions can be processed over the phone.

Automatic Payment Options

Automatic Payment provides a direct payment plan from a checking/savings account, debit card, or credit card. Payment occurs automatically the 10th of every month.

Please contact our office to sign up for one of the payment options or for more information.

Since Range bills a month in advanced, your first statement will be the next month following installation. The first statement will show a higher than average balance, due to the services from the previous month when you were installed and the current month. The following statement will be the normal monthly recurring cost.

General

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We are a locally owned and operated telecommunications provider with the ability to service our customers with local support personnel. If a problem arises, we have the ability to remedy it immediately. Range has a stringent customer support system ensuring the customer will not be forgotten. We own the network, so we are responsible for any issues that may arise with our customers.

Internet

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You can access your Range webmail account from our website. Visit https://webmail.rangweb.net and it will prompt you to enter your username and password.

Over 95% of viruses are transmitted through e-mail and Range’s virus protection scans all e-mails. There is no 100% solution to protect against all viruses. Range recommends also having an “up-to-date” desktop virus and anti-spyware application, such as Range’s Client Tools with Anti-Virus Command.

Check the Email Filter Folder by into your e-mail account. The e-mail may have been tagged as SPAM. By default our Anti-SPAM feature is turned on for all users.

You can change your account password by logging your account or call our 24/7 Helpdesk and they can assist you as well.

Good news! You don’t have unfriend them. In your privacy settings, you can add them to a “restricted list” so that they can’t see what you did last night. You can also click “unsubscribe” on their page so you don’t have to see your families embarrassing pictures of you. For more privacy, related questions check Facebook website here.

There are several factors that contribute to DSL speeds. The Internet is dynamic by nature and bandwidth cannot be guaranteed. However, if it is excessively slow, try the above speed test websites and contact the Helpdesk at 1.855.866.4436

Troubleshooting

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Bandwidth cannot be guaranteed and due to the dynamic nature of the Internet, TCP/IP overhead and ATM cell tax must be taken into consideration. When a particular speed is ordered, it is programmed for that maximum speed. Range will work with you to ensure that you are receiving as close to your subscribed speed as possible.

Ensure your phone or Ethernet cable is securely plugged in. Next, make sure there is power going to your modem. If you have an ADSL modem, is the ADSL light on the modem solid green? To check if you have an IP address, do the following:

For Windows98 or earlier, go to the Start menu, Run, type “command”. At the prompt, type “winipcfg”. A window pops up. Use the drop-down box to select your NIC card and hit the “Release” button, then hit the “Renew” button. If you do not get an IP address, call the Helpdesk.

For WindowsNT or later, go to the Start menu, Run, type “cmd”. At the prompt, type “ipconfig /release” and then type “ipconfig /renew”. If you do not get an IP address, call the Helpdesk.

Software programs perform certain tasks and functions. The programs were tested repeatedly but certain sequences of events that the developers never expected (and thus not tested) can allow the software to get into a state where something is now broken.

Switching the device off and on, will reload and reset the software and generally put all settings back to its original, stable state (the state that most testing was done in) and therefor will work again. We don’t understand it either but it’s worth a try and could potentially save you time and money.

Voice

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Yes, you may keep your current long distance provider, but you may want to see what Range can offer in savings to your monthly long distance bill. Often, low per-minute offers by long distance companies do not reflect your total cost per minute after taxes and fees are added to your monthly long distance bill. Range’s per-minute rates may be higher; however, Range assesses only the fees and taxes required by law, resulting in savings over many other long distance providers.

Absolutely not, you may keep your current telephone number, unless you would like to change it.

To register or to get information, visit www.donotcall.gov or call 1-888-382-1222