If your Wi-Fi network name or SSID doesn’t indicate whether it’s 2.4 GHz or 5 GHz:
- Try opening your router settings and look for a 2.4 GHz Wi-Fi network that your mobile device can connect to. If you need help with this, contact your router manufacturer.
- Contact your Internet Service Provider (ISP), and ask for help connecting your mobile device to a 2.4 GHz Wi-Fi network.
If your router uses the same Wi-Fi network name or SSID for both 2.4 GHz and 5 GHz Wi-Fi bands:
- Routers can use the same network name or SSID to broadcast both 2.4 GHz and 5 GHz Wi-Fi networks. If your mobile device is connected to a mesh network, your Arlo device will not be able to connect to the 5 GHz band, so it will automatically connect to the 2.4 GHz band.
- For networks that have the same SSID for 2.4/5 GHz: Try temporarily disabling 5 GHz in the router settings.
- For Mesh systems: If you are having difficulty connecting, try temporarily turning off the access points, and connect the camera to the main router first. Once installation is complete, power on the access points again.
If your Arlo device still isn’t found during setup:
- Ensure that you entered the correct SSID and password in the Arlo Secure app during the setup process.
Note: The SSID is case sensitive. Ensure that it is EXACTLY correct when you enter it in the Arlo Secure app.
- Ensure that your mobile device is NOT connected to a VPN.
- Ensure that “auto join” settings are turned off on your mobile device.
- Ensure that Wi-Fi Assist and Adaptive Wi-Fi features are off on your mobile device.
- Wi-Fi Assist and Adaptive Wi-Fi features use cellular data when your Wi-Fi connection is poor. This can interfere with the Arlo device setup process.
- To turn off Wi-Fi Assist on iOS, visit https://support.apple.com/en-ca/HT205296
- To turn off Adaptive Wi-Fi on Android, visit https://support.google.com/pixelphone/answer/2819583?hl=en