Resource Library

FAQ

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Bandwidth cannot be guaranteed and due to the dynamic nature of the Internet, TCP/IP overhead and ATM cell tax must be taken into consideration. When a particular speed is ordered, it is programmed for that maximum speed. Range will work with you to ensure that you are receiving as close to your subscribed speed as possible.

Ensure your phone or Ethernet cable is securely plugged in. Next, make sure there is power going to your modem. If you have an ADSL modem, is the ADSL light on the modem solid green? To check if you have an IP address, do the following:

For Windows98 or earlier, go to the Start menu, Run, type “command”. At the prompt, type “winipcfg”. A window pops up. Use the drop-down box to select your NIC card and hit the “Release” button, then hit the “Renew” button. If you do not get an IP address, call the Helpdesk.

For WindowsNT or later, go to the Start menu, Run, type “cmd”. At the prompt, type “ipconfig /release” and then type “ipconfig /renew”. If you do not get an IP address, call the Helpdesk.

Software programs perform certain tasks and functions. The programs were tested repeatedly but certain sequences of events that the developers never expected (and thus not tested) can allow the software to get into a state where something is now broken.

Switching the device off and on, will reload and reset the software and generally put all settings back to its original, stable state (the state that most testing was done in) and therefor will work again. We don’t understand it either but it’s worth a try and could potentially save you time and money.

We are a locally owned and operated telecommunications provider with the ability to service our customers with local support personnel. If a problem arises, we have the ability to remedy it immediately. Range has a stringent customer support system ensuring the customer will not be forgotten. We own the network, so we are responsible for any issues that may arise with our customers.