- Check your signal strength.
In the Arlo Secure app, the number of bars in the Wi-Fi icon shows the performance of your Wi-Fi signal. Make sure that your cameras have three or four bars of signal strength in the area that you want to place them. The cameras can work when signal strength is at one or two bars, but they might go out of range intermittently due to fluctuations in the environment.
- Make sure your camera is within the range of your Wi-Fi router.
If signal strength is poor, your Wi-Fi router might be too far away from your Arlo camera. If possible, try moving your camera closer to your router, or use a Wi-Fi extender or mesh network to improve your connectivity. Contact your ISP or router manufacturer for more information.
- Optimize the location of your Wi-Fi router, Base Station, or SmartHub.
Signal range is reduced by each wall, ceiling, or other major obstruction between the camera and its Wi-Fi source. The following materials reduce signal strength the most:
- Unusually thick walls and ceilings
- Glass, especially mirrors
- Large quantities of water, such as the water in a fish tank or water heater
- Check your camera placement.
Make sure your camera is at least 10 feet (3 meters) away from your Wi-Fi router, SmartHub, or Base Station, and at least 6.5 feet (2 meters) away from other Arlo devices.
- Make sure that your home Wi-Fi and mobile device meet Arlo’s minimum requirements.
- Check your SmartHub or Base Station placement.
If your camera is connected to an Arlo SmartHub or Base Station, make sure it is within 300 feet (90 meters) of the SmartHub or Base Station. The maximum range of 300 feet is reduced by each wall, ceiling, or other major obstruction between the camera and SmartHub/Base Station.