My Arlo camera is offline; how can I troubleshoot it? | Range

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My Arlo camera is offline; how can I troubleshoot it?

If your Arlo camera or device was working before and now it is offline, follow these troubleshooting steps:

Is your Arlo device connected to the correct Wi-Fi network?

Is your router, Arlo SmartHub, or Arlo Base Station connected to the Internet?

  • Wi-Fi router:
    • If your router isn’t connected to the Internet, you can try unplugging your router, waiting 30 seconds, and plugging it back in.
    • If your router still does not connect to the Internet, contact your router manufacturer or internet service provider (ISP).
  • Arlo SmartHub or Arlo Base Station:
    • To see the Internet connection status, check the LED(s) on your Arlo SmartHub or Arlo Base Station.

Is your Arlo device in range of your Wi-Fi router, Arlo SmartHub, or Arlo Base Station?

  • For a Wi-Fi router, check with the router manufacturer for its range.
    If you are using an Arlo SmartHub or Arlo Base Station, place your Arlo device within 300 feet (90 meters) of your Arlo SmartHub or Arlo Base Station.

Is there Wi-Fi signal interference?

  • Environments with multiple Wi-Fi networks, Wi-Fi devices, or frequencies can cause signal interference.
    • If possible, minimize the number of networks, Wi-Fi devices, and transmitted frequencies in the area where you place your camera.
    • For help with adjusting Wi-Fi settings such as the channel for your router, check the instructions that came with your router or contact your internet service provider (ISP) if they installed your router.
  • We also recommend that you place your camera at least 10 feet (3 meters) from your router or Arlo SmartHub or Arlo Base Station, if you use one.
    • Allow at least 6½ feet (2 meters) between each camera or Arlo camera to prevent Wi-Fi signals between the devices from interfering with each other.

Is your Arlo device receiving power?

  • If your Arlo device uses a battery, make sure the battery is charged (and properly inserted, if the battery is removable).
    • The Arlo Secure app lets you know if your battery is low.
  • If your Arlo device is plugged into an electrical outlet or solar panel charger, make sure that the connections are secure and that the outlet or solar panel is receiving power.
    • We recommend you only use Arlo cable accessories that are compatible with your Arlo product.
    • Avoid using third-party charging cables.

Turn your Arlo device off and on.

  • If your Arlo device uses a removeable battery, remove the battery for ten seconds, then reinsert the battery.
  • If you are using a wired device, unplug the power for ten seconds, then plug the device back in.

Is your camera too hot or too cold?

  • If your outdoor camera is too hot or cold, the Arlo Secure app displays a warning, and the camera shuts down temporarily until it reaches a safe operating temperature.

Perform a factory reset on your device.

  • If you tried all the above options, and the Arlo Secure app still shows that your device is offline, remove your device from the Arlo Secure app, factory reset the Arlo device, and reinstall it to your account.